US Chesed News

 
The aim and purpose of YomTov calls is two-fold
Date Uploaded: 
Wednesday 28th February 2018
  • First you want to bring your members contact from the Synagogue and wish them Good Yomtov.  In this way they know that you value and care for your members when they attend Synagogue or not and whether they are involved or not.
  • Secondly, hopefully the contact will make you aware of people who are in need of help, whether physically or emotionally, and to reach as wide a membership as possible.  People may have family issues, financial ones, difficulty getting out and about, or just be lonely.  Any feedback about this is really important. 

When you call:- 

  • Time of call – an appropriate time to call would be between 09.30 and 19.00
  • Use 1471 to withhold your number
  • Introduction – ‘My name is ………………….. and I am calling from …………………….Synagogue.  We are calling members of the community on behalf of the Rabbi and the Synagogue community, to see how you are and to wish you Chag Sameach/Good Yomtov before Pesach/Rosh Hashanah.
  • Occasionally people are surprised to get a call and may resent the implication that they are getting on a bit and might need help.  Explain that we call everyone over 70/75/80 to wish them a Good Yomtov and you are delighted they are fine.  Are they still working? How do they spend their increased leisure time (if not working)? Might they be willing to help others in the community by doing a bit of shopping or offering them a lift?
  • Other people may have problems. Hear what they have to say. Depending on what you hear, there may helpful ideas to suggest, but often they just need a sympathetic ear.  If the person lives alone:-
    • Are you able to get all your Yomtov shopping?
    • Are you able to get out?
    • Are there any friends/family/neighbours to help you if needed?
    • If identified as alone, ask would they like/mind another call in a month to see how they are/have a chat?
  • Depending on the problem you hear, and depending on what is available is your community, you can offer
    • Befriending – visits or calls to people who are alone, unwell or housebound
    • Shopping – doing shopping and delivering it to people
    • Transport – to hospital appointments, to visit a family member in hospital or to a
    • day centre
    • Bereavement support – calls or referral on to an agency if needed
    • Completing paperwork – after a bereavement or to claim benefit, or referral to an agency if needed
    • Information – about day centres, support agencies
    • Social groups, U3A, Bridge Club, Film Club, Book Club etc
    • Answerphone Careline Number for your Community Cares 

After the call 

  • It is VITAL that you feedback to your co-ordinator.  Call the co-ordinator after making the calls.  In this way we can be sure to make the best use of the information, and offer help to as many people as we can and provide a joined up professional service.